Our Information Technology Services team prides itself on providing excellent customer service and support. We provide solutions to a wide variety of technical issues and access to both online and printed information resources.
Many of the links on this page will take you to services we provide or that we administer. Although the links to these services will take you directly to the information, some of our online services require authentication and have been integrated through our MyNewRiver portal (https://my.newriver.edu), making it much easier to access using single sign-on.
Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit workshops we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information.
Information Technology Services |
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| About Us | our names, schedules, positions, responsibilities, and contact information |
| Access DropGuard from the My New River Portal | available from within the portal since Spring 2017, instructors now use DropGuard to record student attendance (How to Take Attendance with DropGuard) |
| BANNER Account Request Form | download and fill out this form to request a BANNER account for an employee |
| BANNER Links | we maintain the BANNER Production, Test, and Pre-Production databases in an effort to provide you with opportunities to test changes before going live |
| Blackboard Learn 9 | we administer Blackboard Learn 9 which is hosted at WVNET and implemented in January 2014 to replace ANGEL |
| Communications | in July 2018 the Office of Communications was organizationally re-aligned with Information Technology Services |
| DegreeWorks | DegreeWorks is accessible through the portal (under Faculty Services for faculty and under Student Services for students) and through Self-Service Banner. The link on the left is a direct link. |
| Distance Education | New River courses are offered in a variety of formats; this page explains these modalities |
| DropGuard – Early Alert System | implemented in Spring 2017, DropGuard is available through the portal to aid students, guide them to appropriate institutional support services, and improve academic success rates |
| Ellucian On-Demand Subscription Library | web-based training system designed specifically for administrative end-users (and those folks providing functional support) of Ellucian products. |
| we administer the Exchange 2016 system that provides email accounts for all faculty, staff, and students | |
| Emergency Alert System | the College portal is the delivery system for emergency notifications, but users must login to the portal and input cell phone information to receive notifications on cell phones |
| Help Desk | we assist users with technical issues and we administer the trouble ticket system used for communication regarding technical issues |
| InterLibrary Loan | please use this form to request an InterLibrary Loan (ILL) |
| Interactive Video Network (IVN) | we use Zoom to manage 24 IVN-equipped classrooms and it includes a Cloud-based repository for IVN recordings |
| Internet Native Banner | the College utilizes Ellucian Banner 9 (previously SCT Banner) as our primary enterprise data system for student, finance and financial aid information; during the summer of 2018 we migrated to Internet Native Banner 9 |
| Institutional Review Board | this page is describes the IRB process and procedures used at New River |
| Library Services | in July 2014 Library Services was organizationally re-aligned with Information Technology Services |
| Mission | an explanation of our mission |
| Mobile App | the New River mobile app is available for both Android OS and Apple’s iOS |
| myNewRiver Portal | we administer the myNewRiver portal which is hosted by Unifyed (previously named CampusEAI) |
| Objectives | these objectives guide the direction we’re heading with technology initiatives for New River |
| Orientation Overview | we provide information to new students, faculty, and employees as part of orientation |
| People Search | we host and administer a searchable directory of all New River students and employees (includes phone numbers and email addresses for employees but campus addresses for students) |
| Phones | we directly administer and support the New River VoIP phone system comprised of over 220 phones |
| Presentations | we sometimes do presentations and training as part of conferences and events |
| Procedures | these procedures guide our administration of services and provide expectations for user responsibilities |
| Projects | we are routinely involved in a number of concurrent projects and initiatives |
| Self-Service Banner | we assist users with accessing and using Self-Service Banner which is hosted at WVNET and also available through the myNewRiver Portal to all students and employees; former students are unable to access the portal, but may obtain copies of transcripts directly through Self-Service Banner |
| Services | we’ve listed the services we provide and grouped them by specialized staff expertise |
| Training and Workshops | we provide brief non-credit workshops for employees that focus on uses of technology |
| WWW | we administer the College’s web site which is now hosted by Cucumber and Company |