Our Information Technology Services team is proud to provide excellent customer service and support. We assist users and provide solutions to technical issues by providing recommendations, documented solutions, and by responding promptly to requests for assistance.
Many of the links on this page will take you to services we provide or that we manage. Although the links to these services will take you directly to the information, some of our online services require authentication and have been integrated through our New River portal, which provides simple and secure single sign-on access.
Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit training we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information. Schedule an appointment for assistance by using the Microsoft Bookings button below:
Information Technology Services |
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| About Us | our names, schedules, positions, responsibilities, and contact information |
| Banner Account Request Form (DOCX) | download and fill out this form to request a Banner account for an employee |
| Banner Links | we administer the Ellucian Banner databases hosted at WVNET |
| Brightspace D2L | we administer Brightspace D2L which is hosted at WVNET |
| DegreeWorks – Degree Auditing System | DegreeWorks is a degree auditing system and is accessible through the portal (under Faculty Services for faculty and under Student Services for students) and through Self-Service Banner. |
| Distance Education | New River courses are offered in a variety of formats or modalities and this page explains these options |
| DropGuard – Early Alert System | implemented in Spring 2017, DropGuard is available through the portal (instructors record Milestones and Warnings to alert students by email regarding attendance and satisfactory progress; Student Success Center staff also receive the alerts) (How to Take Attendance with DropGuard) |
| Ellucian On-Demand Subscription Library | web-based training system designed specifically for administrative end-users (and those folks providing functional support) of Ellucian products. |
| Email – Outlook Web Access | we administer Office 365 which provides email accounts for all students and employees as well as downloadable copies of the Office 365 software |
| Emergency Alert System | Regroup is our enterprise mass notification system used for emergency notifications, but users must login to Regroup and input cell phone information to receive text notifications on cell phones |
| Help Desk | we assist users with technical issues and we administer the trouble ticket system used for communication regarding technical issues |
| Inter-Library Loan (ILL) | please use this form to request an Inter-Library Loan (ILL), which means we borrow the book for you and send it to your campus |
| Interactive Video Network (IVN) | Zoom is used to manage videoconferencing classrooms and it includes a Cloud-based repository for Zoom recordings |
| Internet Native Banner | the College uses Ellucian Banner as our primary enterprise data system for student, finance, and financial aid information |
| Library Services | in July 2014 Library Services was organizationally re-aligned with Information Technology Services and in July 2022 the library moved from the pink building in Lewisburg to room G315 in the main building at the GVC |
| Mission | explains our mission |
| New River Portal | we administer the New River portal which was implemented in January 2020 (PortalGuard) |
| Objectives | these objectives guide the direction we’re heading with technology initiatives for New River |
| Orientation Overview | we provide information to new students, faculty, and employees as part of orientation |
| People Search | we host and manage a searchable directory of all New River students and employees (includes photos, office phone numbers, and email addresses for employees but only email addresses and campus addresses for students, without photos) |
| Phones | we administer and support the New River VoIP phone system comprised of over 220 phones |
| Presentations | we sometimes do presentations and training as part of conferences and events |
| Procedures | these procedures guide our administration of services and provide expectations for user responsibilities |
| Projects | we are routinely involved in a number of concurrent projects and initiatives |
| Self-Service Banner | we assist users with accessing and using Self-Service Banner which is hosted at WVNET and also available through the New River Portal to all students and employees |
| Services | we’ve listed the services we provide and grouped them by specialized staff expertise |
| Training and Workshops | we provide brief non-credit workshops for employees that focus on uses of technology |
| WWW | we help to manage the College’s primary web site (WWW) which is now hosted by Cucumber and Company |
