Our Information Technology Services team prides itself on providing excellent customer service and support. We assist users and provide solutions to technical issues by providing recommendations, documented solutions, and by responding promptly to requests for assistance.
Many of the links on this page will take you to services we provide or that we administer. Although the links to these services will take you directly to the information, some of our online services require authentication and have been integrated through our New River portal, which provides simple and secure access.
Use the links below to learn more about us, the projects we are involved in, our services, and the non-credit training we offer for employees. New students and employees may also learn more about us and our online services from orientation training sessions. Contact your advisor or supervisor for more information. Schedule an appointment for assistance by using the button below:
Information Technology Services |
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| About Us | our names, schedules, positions, responsibilities, and contact information |
| Banner Account Request Form | download and fill out this form to request a Banner account for an employee |
| Banner Links | we administer the Ellucian Banner 9 databases that are hosted at WVNET |
| Brightspace D2L | we administer Brightspace D2L which is hosted at WVNET |
| DegreeWorks – Degree Auditing System | DegreeWorks is a degree auditing system and is accessible through the portal (under Faculty Services for faculty and under Student Services for students) and through Self-Service Banner. |
| Distance Education | New River courses are offered in a variety of formats; this page explains these modalities |
| DropGuard – Early Alert System | implemented in Spring 2017, DropGuard is available through the portal (instructors record Milestones and Warnings to alert students by email regarding attendance and satisfactory progress; Student Success Center staff also receive the alerts) (How to Take Attendance with DropGuard) |
| Ellucian On-Demand Subscription Library | web-based training system designed specifically for administrative end-users (and those folks providing functional support) of Ellucian products. |
| Email – Outlook Web Access | we administer the Office 365 which provides email accounts for all students and employees |
| Emergency Alert System | we use Regroup as our enterprise mass notification system and for emergency notifications, but users must login to Regroup and input cell phone information to receive text notifications on cell phones |
| Help Desk | we assist users with technical issues and we administer the trouble ticket system used for communication regarding technical issues |
| InterLibrary Loan | please use this form to request an InterLibrary Loan (ILL), which means we borrow the book for you and send it to your campus |
| Interactive Video Network (IVN) | we use Zoom to manage videoconferencing classrooms and it includes a Cloud-based repository for IVN recordings |
| Internet Native Banner | the College utilizes Ellucian Banner 9 (previously SCT Banner) as our primary enterprise data system for student, finance and financial aid information |
| Institutional Review Board | this page is describes the IRB process and procedures used at New River |
| Library Services | in July 2014 Library Services was organizationally re-aligned with Information Technology Services |
| Mission | an explanation of our mission |
| New River Portal | we administer the New River portal which was implemented in January 2020 (PortalGuard) |
| Objectives | these objectives guide the direction we’re heading with technology initiatives for New River |
| Orientation Overview | we provide information to new students, faculty, and employees as part of orientation |
| People Search | we host and administer a searchable directory of all New River students and employees (includes phone numbers and email addresses for employees but campus addresses for students) |
| Phones | we directly administer and support the New River VoIP phone system comprised of over 220 phones |
| Presentations | we sometimes do presentations and training as part of conferences and events |
| Procedures | these procedures guide our administration of services and provide expectations for user responsibilities |
| Projects | we are routinely involved in a number of concurrent projects and initiatives |
| Self-Service Banner | we assist users with accessing and using Self-Service Banner which is hosted at WVNET and also available through the New River Portal to all students and employees; former students are unable to access the portal, but may obtain copies of transcripts directly through Self-Service Banner |
| Services | we’ve listed the services we provide and grouped them by specialized staff expertise |
| Training and Workshops | we provide brief non-credit workshops for employees that focus on uses of technology |
| WWW | we help to administer the College’s primary web site (WWW) which is now hosted by Cucumber and Company |
