Keeping You Safe
New River Community and Technical College provides an Emergency Alert System to communicate quickly with the New River CTC educational community regarding campus closings and emergency situations.
Regroup Alert System
Getting Started:
• Login to the College portal and click on Regroup Alert System.
• On your profile page in Regroup, click the link to add new phone number and enter your cell phone number.
• On that same page, click the link to add another email address and enter your personal email address (not your New River email address).
• Click Save and you’re done!
Now you will receive emergency notifications on your cell, your personal email, and your New River email.
Questions:
If you have questions or if you need assistance, please contact the Help Desk: 304-929-6725.
Even without taking any action, all students and employees will receive the messages by email (in your New River inbox). If a user also wants to receive the messages on a cell phone (this is the quickest way to receive the messages) and in a personal email inbox, then he or she must register the cell phone number and a personal email address in Regroup.
Follow these steps to complete your profile in Regroup:
- Navigate to the PortalGuard portal and login, then click the icon named Regroup Alert System.
- From your profile page in Regroup, click the link named “+Add another email address” and type in your personal email address.
- On that same page, click the “+Add new Phone Number” link and enter your cell phone number.
- Click Save.
After following those steps, you should receive a confirmation message from “do-not-reply@regroup.com”. Click the link in that message to complete your profile update.
If these steps don’t work for you, please contact our Help Desk (itsupport@newriver.edu or 304-929-6725) (include your cell number and personal email address and we’ll update them for you).
If you don’t provide your cell number in your Regroup user profile, you will still receive emergency messages from the College but only in your New River email inbox. The quickest (and preferred) way to receive the messages is to add your cell number to your Regroup user profile. If you don’t, you might miss out on important information which means you may not be aware of emergency delays, closings, or other events that may impact you.
If you don’t have a cell phone, then please rely on your New River email inbox to receive these messages. Emergency messages are also posted on the College’s Facebook page.
1. Login to https://portal.newriver.edu
2. Click the icon named Regroup Alert System.
3. From your profile page in Regroup, you will see a section named PHONE NUMBERS.
4. You can remove an entry by clicking the trashcan icon (to the right of the information).
5. You can add a new number by using the Add a New Number link.
6. Once you’ve made the changes you wanted, click Save and then it is safe to logout of Regroup.
Only key administrators have this ability and have received training to send emergency messages.