Bookstore FAQ

I've heard that New River now has a "virtual bookstore."  What does that mean exactly?
New River has partnered with Follett Corporation, a leading national bookstore company, to provide bookstore services to all New River students.  While Follett representatives will be on campus during key periods of the academic year, all bookstore services are available online or by using a phone (1-800-621-4088).

Can I still purchase books on campus?
Since the Fall 2009 semester, textbooks may be purchased online through the Bookstore web site but not on campus.

Why did New River move to an online system?
There were a number of reasons for going to an online system. Providing the lower prices students desire and improved service were the main reasons.  Moving the bookstore services online created a more responsive service for students, meaning that access is more immediate and ordering procedures are more efficient.  The online bookstore added the convenience of 24 hour ordering and other comprehensive services including access to more used books, eBooks when available, discounted computer products, and 24 hour online buyback.

My computer connection at home is ridiculously slow. Is there any other way?
Off line ordering is available through the virtual Bookstore’s 800 phone and fax service as well as by mail.

Can my books be delivered to my P.O. Box?
Yes, by using the United States Postal System you can have them shipped to your PO Box or you can use one of the other shipping choices to have them delivered to your home. Shipping options include USPS and Fed-Ex.

How many days will it take to get my books?
The virtual bookstore offers all forms of shipping, so the choice is yours. Shipping typically takes 2-3 days, depending on the method selected. Air orders received before noon Central Standard Time will be shipped the same day. All orders are shipped within 24 hours.

Are my books going to be more expensive now that I have to pay shipping?
No. The shipping charges were included in the price of the books before and will now be separate. Students will now see a separate price for the book, and the shipping charges. In addition, there will be more used books available, significantly reducing the price of books.

Now that I can’t look at the books before I buy them, just how used is “used?”
The online vendor selected offers the highest quality used books of any online book retailer. Every book passes a quality inspection which includes a check for damage, excessive marking or highlighting, and that all pages, bindings and covers are intact.

What about buyback?
End of semester buyback will still be conducted on campus. Buyback will also be available any time via the Virtual Bookstore website. A prepaid shipping label is created at the completion of online buyback so that you do not have to pay to ship the books you have sold.

How do I access my Financial Aid award on the Virtual Bookstore site?
Students who receive a financial aid award should create an account on the Virtual Bookstore site and then select the books for purchase, in order to gain access to their financial aid information. The credentials required for accessing the financial aid information are the same that you use for accessing Web Self-Service on the New River web site (which is where your course schedule and other official academic records are kept). Your 9-digit New River ID number is your username and your 6-digit date of birth is your password. Please contact the Help Desk if you need this information.

What if I can't find my Financial Aid award on the Virtual Bookstore site?
You can still purchase your books using another source for payment (credit card) and any unspent financial aid money will be paid to you in a printed check.

What is the link for the Virtual Bookstore?
The link for the Virtual Bookstore is: http://www.newriver.bkstr.com

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