Certified Customer Service Specialist ASSC

The Certified Customer Service Specialist certificate program is designed to provide the basic technical and interpersonal skills to students for a wide array of customer service positions. The certificate program would meet the needs of many of our regional employers.

REQUIRED COURSES 

Number

Title

Hours

BUSN 272

Career and Professional Development

3

COSC 101

Microsoft Office Applications

3

MRKT 120

Service Industry Environment

3

MRKT 121

Interpersonal Contact Skills

3

MRKT 122

Business Practices Applications for the Customer Service Environment

3

Total Semester Hours

15

Evaluation Sheets

2013-2014

2012-2013

2011-2012

 

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Payment Date for Fall Semester

Every student with a balance due must make a payment on their account by Friday August 8, 2014.  Please note that the August 15 deadline given in some previous communications was incorrect. If you have questions, please contact the Business Office on your campus.