Certified Customer Service Specialist ASSC

The Certified Customer Service Specialist certificate program is designed to provide the basic technical and interpersonal skills to students for a wide array of customer service positions. The certificate program would meet the needs of many of our regional employers.  For further information, contact Brian Testerman at This email address is being protected from spambots. You need JavaScript enabled to view it. or 304-818-2003.

REQUIRED COURSES

Number

Title

Hours

BUSN 272

Career and Professional Development

3

COSC 101

Microsoft Office Applications

3

MRKT 120

Service Industry Environment

3

MRKT 121

Interpersonal Contact Skills

3

MRKT 122

Business Practices Applications for the Customer Service Environment

3

 

Total Semester Hours

15

Evaluation Sheets

2016-2017

2015-2016

2014-2015

2013-2014

2012-2013

 

 

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ECSI, in conjunction with New River CTC, is offering students the opportunity to receive 1098T Tuition Statements electronically. Students interested in electronic delivery must sign up before January 10, 2017.