Certified Customer Service Specialist ASSC

The Certified Customer Service Specialist certificate program is designed to provide the basic technical and interpersonal skills to students for a wide array of customer service positions. The certificate program would meet the needs of many of our regional employers.

REQUIRED COURSES

Number

Title

Hours

BUSN 272

Career and Professional Development

3

COSC 101

Microsoft Office Applications

3

MRKT 120

Service Industry Environment

3

MRKT 121

Interpersonal Contact Skills

3

MRKT 122

Business Practices Applications for the Customer Service Environment

3

 

Total Semester Hours

15

Evaluation Sheets

2015-2016

2014-2015

2013-2014

2012-2013

 

 

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Need to register for fall classes? Join us between 3 and 6 p.m. on July 12 at the Nicholas County Campus, July 14 at the Raleigh County Campus, July 19 at the Advanced Technology Center, or July 21 at the Mercer County Campus for Registration Day. Admissions, Financial Aid, and Student Success Center staff will be on hand to help you along with community resources to help you with child care and paying for college.