Program Advising

Certified Customer Service Specialist ASSC

The Certified Customer Service Specialist certificate program is designed to provide the basic technical and interpersonal skills to students for a wide array of customer service positions. The certificate program would meet the needs of many of our regional employers.

REQUIRED COURSES 

Number

Title

Hours

BUSN 272

Career and Professional Development

3

COSC 101

Microsoft Office Applications

3

MRKT 120

Service Industry Environment

3

MRKT 121

Interpersonal Contact Skills

3

MRKT 122

Business Practices Applications for the Customer Service Environment

3

Total Semester Hours

15

Evaluation Sheets

2014-2015

2013-2014

2012-2013

 

 

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Learn more about New River CTC's technical programs during our July 16 Open House at the Advanced Technology Center in Ghent from 5 to 7 p.m. See demonstrations, try driving a CDL truck, and tour the site. Enjoy free food and activities for children and adults. RSVP to This email address is being protected from spambots. You need JavaScript enabled to view it. .